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Botched Refunds: Npower Customers at Wits’ End

When a customer finds a better energy deal that gives them more value for their money, they are free to make a switch provided that they follow the guidelines set by the industry regulator Ofgem.
What most consumers do not know is that they are entitled to compensation when their previous supplier fails to offer a timely refund after switching.

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With Ofgem Investigation Officially Closed, We Look Back on the 2019 August Power Cut

The closure of Ofgem’s investigation regarding the 9th of  August 2019 power outage revealed the circumstances that led to it and provided insights to what energy stakeholders can learn to ensure the resilience of the energy network.

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As UK Swelters, Water Industry Stresses the Importance of Saving Water

Water use in the UK has surged amid the summer months, with residents spending more hours at home. The record-breaking heatwave in some parts of the country placed a strain on water networks, which is why water firms are calling on consumers to help in conserving the supply.

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E.ON’s Energy Supply Failing Customers Living in Flats

Consumers who live in flats want to have the best possible value for their money when it comes to utilities. While choosing the most suitable energy supplier is an option for many, renters often do not have the same freedom.

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Ofgem Seeking to Shore Up Defences Against Bad Network Charge Debt

Industry regulator Ofgem penned a letter addressed to networks, operators, and stakeholders in the energy industry, which discusses the ways in which energy suppliers and gas shippers can get help in facing cash flow challenges. With the unprecedented COVID-19 pandemic, some companies have struggled to stay afloat and pay for charges related to their supply.

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All You Need to Know About Rebel Energy – The UK’s Latest Challenger Provider

Joining the ranks of challenger provider in the UK is the newly established Rebel Energy, which boasts its forward-thinking services that promise to change the future. The company is focused on providing sustainability for the environment and the economy, making it one of the more attractive energy firms of today.

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