The complaints handling procedure is explained step by step, ensuring all complaints are logged and dealt with efficiently and smoothly.
What counts as a complaint?
A complaint is contact from a customer who is not happy with our service, this can be recorded by phone, e-mail or letter.
What happens after the complaint?
We will contact you within 24 hours acknowledging we are in receipt and looking at the complaint, a case will be raised and the process will begin.
How to make a Complaint
We follow steps that allow us to handle your complaint and correct the issue as efficiently and smoothly as we can.
Contact us in one of the ways listed below. Our Customer Service Advisors will try to help and assist with your query or complaint straight away. We can call you back, write to you or arrange a call back for a later time, we may record the call for training and verification purposes.
Reception: 0844 371 2975
9am to 5pm Monday to Friday
Write to us:
Watt Utilities Ltd
St Ann’s House
St Ann’s Street
Why have you contacted me I am C.T.P.S. registered?
We check our database weekly however, if you have recently (up to 6 weeks) registered with C.T.P.S. Telephone Preference Service or F.P.S. Fax Preference Service, we will remove you from our database ensuring you are not contacted in the future by Watt Utilities, we apologise for any disruptions this may have caused your business.
Future Customer Service
We are committed to improve the service you receive, we may contact you for feedback on the service you have received. If you have any suggestions on how we can improve our service, please let us know.
Subject Access Request Form
Subject to certain exceptions, you have a right to have access to and/or correct any personal information that Watt Utilities Ltd holds about you (your ‘personal data’).
If you wish to make a Subject Access Request, please complete this form carefully and follow the instructions regarding the provision of proof of identity and details of how to return the form to Watt Utilities Ltd