Clicky

Botched Refunds: Npower Customers at Wits’ End

When a customer finds a better energy deal that gives them more value for their money, they are free to make a switch provided that they follow the guidelines set by the industry regulator Ofgem.
What most consumers do not know is that they are entitled to compensation when their previous supplier fails to offer a timely refund after switching.

Read More

With Ofgem Investigation Officially Closed, We Look Back on the 2019 August Power Cut

The closure of Ofgem’s investigation regarding the 9th of  August 2019 power outage revealed the circumstances that led to it and provided insights to what energy stakeholders can learn to ensure the resilience of the energy network.

Read More

E.ON’s Energy Supply Failing Customers Living in Flats

Consumers who live in flats want to have the best possible value for their money when it comes to utilities. While choosing the most suitable energy supplier is an option for many, renters often do not have the same freedom.

Read More

All You Need to Know About Rebel Energy – The UK’s Latest Challenger Provider

Joining the ranks of challenger provider in the UK is the newly established Rebel Energy, which boasts its forward-thinking services that promise to change the future. The company is focused on providing sustainability for the environment and the economy, making it one of the more attractive energy firms of today.

Read More

Npower’s Bad PPM Service – Will It Ever Get Better?

Some customers find it more convenient to be under a prepayment meter (PPM) because they can top up the amount that fits their budget and needs. However, Npower’s PPM customers have had their share of woes regarding the supplier’s services.
With the number of complaints that the firm receives regularly, it begs to ask the question of whether Npower’s PPM services will ever get better.

Read More

A Customer’s Nightmare – Incorrect Billing and Debt Collection by E.ON

Nightmares with E.ON’s billing services keep popping up in consumer group forums and social media, each one recounting the troubles that customers met with the energy firm. Here are some cases of wrongful billing and debt collection issues that their customers have to go through on a regular basis.

Read More