Energy suppliers in the UK are often the subject of frustration and ire because customers are dissatisfied with the services they are receiving. In the case of Npower, one of the Big Six providers, such complaints reach social media, where virtually anyone connected to the Internet can read.
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E.ON has successfully acquired Npower through its parent company Innogy in 2019 and was thought to be a big move in the energy industry. However, along with the acquisition comes controversies that hound each firm involved in the deal.
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There seems to be an overflowing basket of complaints about Npower, with some recurring or persisting for years but still meeting the same resolution (or lack thereof).
The Big Six energy supplier has been the subject of constant condemnation and dissatisfaction from consumers and industry authorities alike.
E.ON has received a lot of complaints over the years, and its Twitter page has seen quite a few angry customers. With the accessibility of this social media platform, consumers have aired their grievances regarding the company, hoping to resolve the issues as soon as possible.