Industry regulator Ofgem received documents showing that rogue energy brokers may have been conning small businesses for up to £2 billion per year. According to consultations, micro businesses are hindered from finding new deals due to brokerage services failing to be transparent on their offers.
Satisfying customers is a top priority of utility companies, but what if they fail to meet the expectations of the people who pay for their services? E.ON has received numerous backlash from customers who faced issues with the firm, from complaints handling to billing and smart meters.
Energy suppliers paying fines to the industry regulator Ofgem is not an uncommon thing. However, there are particular providers like Npower that breach rules causing them to pay millions for their blunders.
In the past several years, Npower paid over £28.5 million to the redress fund as a sanction for its many failures, including complaints handling, reporting errors, abandoning calls, and billing.
The ambitious goal signed into law by Theresa May in 2019 was a ground-breaking moment for the UK. The ultimate target is to achieve net-zero carbon emissions by 2050, ensuring that all sectors of the economy are included in the decarbonisation action.
The UK’s elderly are falling prey to energy suppliers’ appalling billing processes causing unwanted and unnecessary stress and burden.
E.ON was found to fail several elderly customers who were forced to pay exorbitant amounts on their energy bills. Two separate incidents involving retirees were reported, in which they had to pay thousands for billing errors that are beyond their control.
Energy industry regulator Ofgem introduced a set of proposals that will make the energy networks of Great Britain more robust and Eco-friendly. The upfront funding of £25 billion will be poured into projects that will deliver clean energy for consumers. An additional £10 billion could potentially be added to push for transformation in the energy sector.