Energy suppliers in the UK are often the subject of frustration and ire because customers are dissatisfied with the services they are receiving. In the case of Npower, one of the Big Six providers, such complaints reach social media, where virtually anyone connected to the Internet can read.
E.ON has successfully acquired Npower through its parent company Innogy in 2019 and was thought to be a big move in the energy industry. However, along with the acquisition comes controversies that hound each firm involved in the deal.
There seems to be an overflowing basket of complaints about Npower, with some recurring or persisting for years but still meeting the same resolution (or lack thereof).
The Big Six energy supplier has been the subject of constant condemnation and dissatisfaction from consumers and industry authorities alike.
Germany energy company E.ON recently announced that it had completed the buy-out of peer Innogy’s minority shareholders, marking the final step of the breakthrough asset swap with Innogy’s German parent firm RWE.
As a result, E.ON is expecting an imminent delisting of Innogy, which was once the leading energy group in Germany by market cap.
Over the years, millions of Npower customers have logged complaints regarding billing errors. Several individuals raised their concern over the company’s billing management, citing overpayment or underpayment incidents that are causing inconsistencies in their finances.
Npower’s Ex-Chief Executive Paul Massara became the subject of grave criticism after accusing draughty housing as the major cause of skyrocketing energy bills in Britain.
Experts later proved through heat imaging that the two homes he owns are poorly insulated.