Customers are entitled to voice out their opinions regarding their utility company. No matter the concern, the company has to answer to every query and complaint as part of their commitment to serving their clientele.
UK renewable energy supplier Bulb asked to pay more than a million pounds to Ofgem for misinterpreting and failing to comply with the rules set by the industry watchdog.
Satisfying customers is a top priority of utility companies, but what if they fail to meet the expectations of the people who pay for their services? E.ON has received numerous backlash from customers who faced issues with the firm, from complaints handling to billing and smart meters.
The 714 MW offshore wind farm East Anglia One has recently concluded its final commissioning, which means that all 102 7MW Siemens Gamesa turbines are now operational.
This joint UK project by Scottish Power Renewables and the Macquarie Green Investment Group, which stands at £2.5 billion, is the first out of four wind farms that the firms are set to develop in the region.
Energy suppliers paying fines to the industry regulator Ofgem is not an uncommon thing. However, there are particular providers like Npower that breach rules causing them to pay millions for their blunders.
In the past several years, Npower paid over £28.5 million to the redress fund as a sanction for its many failures, including complaints handling, reporting errors, abandoning calls, and billing.
The UK’s elderly are falling prey to energy suppliers’ appalling billing processes causing unwanted and unnecessary stress and burden.
E.ON was found to fail several elderly customers who were forced to pay exorbitant amounts on their energy bills. Two separate incidents involving retirees were reported, in which they had to pay thousands for billing errors that are beyond their control.