Npower, recently acquired by E.ON, is one of the UK’s largest suppliers of gas and electricity. It has gained a customer base making it a Big Six energy provider along with British Gas, E.ON, Scottish Power, SSE, and EDF.
The UK’s industry regulator Ofgem confirmed its decision to allow energy suppliers to defer network payments in light of the on-going COVID-19 pandemic. The new scheme, amounting to £350 million, will support energy providers that are yet to have their investment-grade credit rating.
Employment in this time of crisis can be considered a blessing, especially since a lot of furloughs and job cuts have been happening across industries. Working in the energy sector has been challenging—more so now that customers need this essential service and their suppliers assist them without fail.
The UK Energy sector is continuously changing—right from the development of new plants to net-zero targets and penalties sanctioned by the industry watchdog Ofgem.
However, one thing that remains steady is the complaints related to poor customer
E.ON is one of the UK’s energy firms that have had a bit of rough history with the industry regulator Ofgem. After a couple of unfortunate incidents, energy companies would usually make efforts to avoid further run-ins with the industry watchdog.
However, E.ON continues to find itself on the wrong side of things with Ofgem even after a decade of trading in the market.
As more evidence on nPower’s poor customer handling and business practises come to light, it seems that merely switching over to another provider may not be the solution for a nPower customer.