Customers are entitled to voice out their opinions regarding their utility company. No matter the concern, the company has to answer to every query and complaint as part of their commitment to serving their clientele.
The industry regulator Ofgem has recently announced its newest price cap for October 2020 to March 2021 which will help save as much as £84 on energy bills for around 15 million customers.
UK renewable energy supplier Bulb asked to pay more than a million pounds to Ofgem for misinterpreting and failing to comply with the rules set by the industry watchdog.
The Feed-in Tariff (FiT) scheme is a programme pushed by the government to entice consumers to take up small-scale low-carbon and renewable electricity generation technology. It requires licensed FiT suppliers to pay for eligible installations that generate and export electricity.
Ofgem has recently published three sets of decisions regarding price protection for prepayment and default tariff customers as a follow-up to the May statutory consultations.
Industry regulator Ofgem received documents showing that rogue energy brokers may have been conning small businesses for up to £2 billion per year. According to consultations, micro businesses are hindered from finding new deals due to brokerage services failing to be transparent on their offers.