Satisfying customers is a top priority of utility companies, but what if they fail to meet the expectations of the people who pay for their services? E.ON has received numerous backlash from customers who faced issues with the firm, from complaints handling to billing and smart meters.
United Utilities, UK’s largest listed water company serving the North West, has been pushing forward an information drive on water conservation, guiding consumers to save water effectively by being mindful of how they use water and wastewater services.
The 714 MW offshore wind farm East Anglia One has recently concluded its final commissioning, which means that all 102 7MW Siemens Gamesa turbines are now operational.
This joint UK project by Scottish Power Renewables and the Macquarie Green Investment Group, which stands at £2.5 billion, is the first out of four wind farms that the firms are set to develop in the region.
Energy suppliers paying fines to the industry regulator Ofgem is not an uncommon thing. However, there are particular providers like Npower that breach rules causing them to pay millions for their blunders.
In the past several years, Npower paid over £28.5 million to the redress fund as a sanction for its many failures, including complaints handling, reporting errors, abandoning calls, and billing.
The ambitious goal signed into law by Theresa May in 2019 was a ground-breaking moment for the UK. The ultimate target is to achieve net-zero carbon emissions by 2050, ensuring that all sectors of the economy are included in the decarbonisation action.
The PSA or Phone-paid Services Authority recently imposed several sanctions on Plus que PRO SAS. This signposting service unfairly charged its customers £2.50 per call, which connected them to popular high-street stores.